September 2017
 RHIO Report | Better Information for Better Patient Care 

In this month’s RHIO Report
  • Upcoming events
  • Apply for RHIO services online: MyResults Delivered applications go electronic!
  • Attention: Article 40 Organizations
Did you know that RHIO’s DIRECT messaging service supports transitions of care, patient referrals and peer-to-peer data exchange? DIRECT is 100% HIPAA-compliant, and is just as easy to use as email. It is a proven tool to improve communications among healthcare providers working in a variety of settings. It is a simple, secure tool for clinical communications.

So, what are the advantages? First, it has the same ability as email to attach multiple files (documents, images, spreadsheets, or even C-CDAs). A recipient can then file any of those attached documents from the DIRECT message directly into a patient’s electronic record, which supports Meaningful Use requirements. DIRECT allows one care provider to send very specific information to another care provider.

DIRECT can be integrated with your EHR, or our participants can use RHIO’s DIRECT web-portal for securely exchanging messages. That’s because RHIO is an accredited HISP (Health Information Service Provider), and is one of many certified HISPs. RHIO staff can confirm if a vendor participates as a DIRECT certified HISP. The bottom line? HISPs enable cross-community access and reduce communication barriers across care settings.

Let’s get DIRECTED! Contact your RHIO Deployment Coordinator, or call -877-865-7446, and speak with someone today about using DIRECT messaging to improve interoperability and patient care transitions.
Upcoming events

MCMS “Innovation in Action”

On October 17, Rochester RHIO’s CIO/CISO Ramesh Sridharan will be speaking at “Innovation in Action,” a Monroe County Medical Society event for physicians and staff. The RHIO is proud to sponsor the annual technology program once again and is excited about the slate of guest speakers! The event takes place at the City Grill, 284 East Avenue, Rochester, from 5 – 8 p.m. Register at
September Advanced Explore Training

On September 12, join us for a 30-minute online event at Noon highlighting RHIO’s clinical query portal Explore features. This session outlines key aspects of Explore for power-users such as how to customize page layouts, sorting and printing, accessing other data bases like statewide patient searches, along with looking for more patient information and changing patient consent. 

Register online: 'Advanced Explore Training: September 12, 2017 - 12 p.m.'

September HIPAA Compliance Training 

On September 26, join us for a 30-minute HIPAA compliance online training program at Noon where Rochester RHIO will review updates to HIPAA privacy and security regulations. 
Register online: 'HIPAA Compliance Training: September 26, 2017 - 12 p.m.'

Online Training Updates:

In the coming year, RHIO will be revamping several of our training videos available through our Provider Portal. These videos are used to satisfy both new user training and annual refresher training requirements for RHIO Services. These new sessions will be video recordings by our very own Deployment Coordinators!

The new training videos will guide users through getting started with the RHIO and leverage all of the business tools available to make service experience as seamless and productive as possible.

Our first video to get a facelift is Explore CBT training video where you'll learn:

- How to get started with RHIO
- How to navigate Explore quickly
- Consenting patients in the application
- And where to access resources when in need of assistance 

Apply for RHIO services online: MyResults Delivered applications go electronic!

At the Rochester RHIO, we are wrapping up the transition to electronic applications. The latest forms to go electronic are the MyResults Delivered applications. The online application allows RHIO Administrators to authorize user access for MyResults Delivered including IERD (Image Enabled Results Delivery) and Filters via our secure Provider Portal.

After logging in, RHIO Admins can click “Applications” in the upper left hand corner of the page. Complete the application for a user within your organization and click “Submit.” This creates a reference number and case where our team will begin processing the application and issue services.

These electronic applications willl soon replace mailed, emailed, or faxed paper enrollment applications.

For questions, contact our Customer Support Center at or 1-877-865-7446 (RHIO).

Attention: Article 40 Organizations

Over the past year, Rochester RHIO has engaged Article 28 hospitals to increase data contribution to our community health information exchange (HIE) as required by the New York State Department of Health (NYS DOH). Other types of organizations are required to participate as of March 9, 2018 and RHIO is in the process of engaging these organizations this year. This includes Article 40 hospices.

For more information on the Common Clinical Data Set for contributing data, go to the New York eHealthCollaborative website. For federal standards and certification deadlines, go to


Welcoming new data sources to the RHIO!

2017 RHIO Webinar Schedule

All Rochester RHIO webinars take place the second Tuesday each month at 12 p.m.

9/12 – Advanced Explore Training
10/10 – Public Health Usage
11/14 – Rochester RHIO Roundtable
12/ 12 – HIPAA/Consent Training

Welcoming new data sources to the RHIO!
- Anthony V. Baratta, MD Practice
- Internal Medicine of Brighton
- Lewis Pediatrics
- Parkway Pediatrics & Adolescent Medicine
- Pembroke Family Medicine
- Phillis Internal   Medicine
- The Eye Care Center
- Virdee Medical Group
- Westfall Cardiology
- Womens GYN &   Childbirth Associates




200 Canal View Blvd.
Suite 200
Rochester, NY  14623

(877) 865-RHIO



(877) 865-RHIO

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Rochester RHIO
200 Canal View Blvd.
Suite 200
Rochester, New York 14623

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