In this month's RHIO Report
Rochester RHIO releases 2016 Participant Satisfaction Survey resultsThe results are in! The Rochester RHIO conducted its annual Participant Satisfaction Survey in September. Overall numbers regarding RHIO’s services and customer service quality are positive. Of course, there’s room for improvement, and survey results will be used to inform Rochester RHIO’s goals and processes for 2017.
Read the 2016 Participant Satisfaction Survey results.
This survey will repeated each year. The goal of the survey is to learn more about participant satisfaction over a period of time in order to validate changes and improvements to RHIO services and internal processes.
Rochester RHIO to hold office hours in Orleans CountyWhere: Medina Memorial Hospital, Medina, NY
When: Monday, Dec. 12; 9 a.m. – 4 p.m.
The Rochester RHIO is hitting the road to increase availability to participants. RHIO Deployment Coordinators will be onsite at Medina Memorial Hospital on Monday, December 12 from 9 a.m. – 4 p.m. Deployment Coordinators will be answering questions and providing general information about RHIO services. We look forward to seeing you there!
Product Spotlight: Transfer to PACs service improves image data interoperabilityThe Rochester RHIO continues to improve image data interoperability and has expanded its services by offering the Transfer to PACS service in conjunction with eHealth Technologies. This additional service empowers clinicians working in radiology or cardiology imaging departments to access a list of all external imaging studies for their patients from the Rochester RHIO Explore query portal. Needed images are automatically transferred into their local PACS system.
“I really do love the Transfer to PACS workflow,” said Diana Frillici, Medical Records and PACS Administrator at Elizabeth Wende Breast Care. “It is much faster than using CDs, and it is very convenient that the images go directly to the patient medical record, rather than having to reconcile the record after a patient’s images are imported. We are looking forward to finding ways of working together with the Rochester RHIO to increase opportunities for use.”
Employee Spotlight: RHIO’s first employee recognized for 10 years of service
Rochester RHIO’s Deployment Coordinator Nan Brunette was honored for 10 years of service at the RHIO’s annual meeting on Tuesday, November 29. Nan is a liaison between the Rochester RHIO and the provider community. She was the first employee hired by the RHIO in 2006, and she loves her role.
“I love interacting with the community and providing services that make a difference in patient care,” she said.
In addition, Nan provides implementation and training of RHIO services, and acts as a support and advocate on behalf of participants. Down the road, she sees herself in a leadership role.
“I’m very passionate about the work that I do to support and maintain the needs of our customers and would love to promote that same passion in others.”
Memorable story: The Rochester RHIO sponsored Nan to scale the First Federal Building in Rochester for charity on May 12, 2012.
Favorite Food: Red velvet cheesecake
Favorite thing to do outside of work: “I love to cook for family and friends.”
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