March 2017
 RHIO Report | Better Information for Better Patient Care 

In this month's RHIO Report

  • Help Rochester RHIO determine the best patient consent model
  • RHIO Spotlight: Health Home Care Managers positively impact lives using MyAlerts
  • Apply for RHIO services online: DIRECT application goes electronic

Help Rochester RHIO determine the best patient consent model

As Rochester RHIO (Regional Health Information Organization) continues our focus on enhancing data sharing initiatives and accessibility of information, we have engaged students from Roberts Wesleyan Healthcare Informatics Administration Master’s program to conduct a brief survey regarding our region’s patient consent model. The goal of the survey, and potential personal interviews, is to encourage individual user feedback regarding suggestions on the future patient consent process for New York State.

The Roberts students are Jamie, Lisa, Lily, and Roberta. Over the past 18 months, each student has worked tirelessly to reach this point in their graduate studies. This project will assist our organization in recommending the most suitable type of patient consent model for New York State to use in the exchange of electronic health information.

Please consider taking this brief survey to support the students and help shape the future of patient consent:

March 17 3

RHIO Spotlight: Health Home Care Managers positively impact lives using MyAlerts service

“Wow, I didn’t know that my client was in an accident. I need to reach out ASAP!”

In today’s transforming world of healthcare, providers need to constantly stay on top of changes to their patient’s health status. Rochester RHIO is a leader in supporting healthcare transitions. RHIO’S MyAlerts service supports care managers by providing near real-time notifications so they can maintain high quality care for their clients.

“Our care managers are notified that a member has presented at an emergency department or has been admitted to a hospital. This assists our care managers with providing transitional services to the members, ensuring a safe and appropriate transition into the community in hopes of reducing readmissions.” said Nicole Bryl, Chief Operating Officer of Health Homes of Upstate New York (HHUNY) MSO.

HHUNY manages the infrastructure for provision of care management services to Medicaid recipients by four affiliated adult health homes, and one affiliated children’s health home. For the Finger Lakes Region served by the Rochester RHIO, Huther Doyle is the designated health home for adults, and CHHUNY is the designated health home for children. Collectively, HHUNY affiliates serve adults in 22 counties in the Finger Lakes, Southern Tier, Central and Western New York regions, and children in 54 counties in Upstate New York. Partnering with more than 180 Care Management agencies and 1,700 Care Managers, HHUNY has engaged over 35,000 members since its inception in 2013.

Organizations like FLACRA (Finger Lakes Addictions Counseling & Referral Agency) and Ibero American Action League, part of HHUNY’s large provider network, have greatly benefited from the implementation of MyAlerts.

“Having RHIO’s MyAlerts service has been beneficial for the care managers to be able to follow up with clients and providers after an ER visit in real time,” said Joyce Rodriguez, Health Home Outreach Coordinator, Ibero American Action League.

“It definitely has made a difference for our agency, as we’re able to get updated medical information pertaining to our clients’ healthcare needs and crisis situations. We’re able to assist with immediate care coordination,” said Tiffani Mantegna, Program Manager of Care Management, FLACRA.

“For example, we received an alert that one of our clients was admitted to the ED,” said Mantegna. “The care manager was able to meet the client and his family at the ED and provide care coordination to get the client safely into a detox program.”

RHIO’s MyAlerts service continues to transform agency workflows, support care coordination, and improve transitions of care for patients. In addition, MyAlerts can feed directly into a patient’s record inside an EHR.

“Health Homes are tasked with reducing avoidable ED visits and hospitalizations and having the data to identify our members who utilize these services, in real-time, in the member’s electronic chart, is vital to the success of our organization and all the agencies affiliated with HHUNY Health Homes. Our job is to reduce hospitalization and improve care coordination,” said Bryl.

With RHIO’s MyAlerts service, “…care managers don’t have to go to different systems to get updates on their enrolled members. This is an automated system that gives you almost real-time notification.”

Apply for RHIO services online: DIRECT application goes electronic

As announced last month, Rochester RHIO has begun its transition to electronic applications. We are pleased to reveal the new, online Individual and Group DIRECT Applications. The electronic application allows RHIO Administrators to authorize their user access for DIRECT application via the secure Provider Portal.

After logging in, RHIO Admins can click “Forms” in the upper right hand corner of the portal. Admins then complete the application for a user within their organization and click “Submit.” Then our team will begin processing the application!

The electronic applications will eventually replace mailed, emailed or faxed paper enrollment applications. The next applications to go online are Alerts and eMOLST. Stay tuned!

For questions, contact the Customer Support Center at or 1-877-865-7446 (RHIO).


Data Contributors

The Rochester RHIO's community Health Information Exchange (HIE) contains patient information from major health care organizations, including hospital systems, reference labs, radiology centers, and payers in the greater Rochester region. Each month, over 1.5 million clinical results are added to the exchange.

For a complete list of data contributors to Rochester RHIO, go to the Provider Portal, and click on “Data Contributors.”

In the News

Rochester RHIO’s Expanded Image Exchange Eliminates Repeated Medical Tests, Reduces Costs, and Improves Patient Care

RHIO Facts

- Rochester RHIO delivered over 21,000 alerts notifications in January.

- Rochester RHIO sent over 25,000 DIRECT messages in January.



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Rochester RHIO
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Suite 200
Rochester, New York 14623

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