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Service Transition- from Idea to Reality

Service Transition
If You Build It They May Come

To begin this article I will offer you a very simple premise- everyone goes through the process of service transition many times during the average day. The purpose of the premise is to demonstrate that when you actually think of the activities involved in ITIL Service Transition ; that you accomplish all of these activities all of the time without thinking of it.

What that means is that it should be relatively simple and non-complex for IT to accomplish on a continuous basis. Interestingly this is not the case...


By Hadyn Inniss, St. Edward's University Professional Education Consultant and Instructor of IT Service Management, Management of Risk, and IT Governance

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