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Service Operations- Sell Me Quality, Please

Service Operations - All I Want It To Do Is Work
Have you ever met anyone who wakes up each morning and decides, “I am going out into the world and do everything badly today?”

Most of us would like to make a positive difference in the world, so the constant desire for improvement guides what we do.

Now, one may ask, “What has this to do with ITIL?” What does it mean? Look inward, and ask yourself the simple question, “As a customer of a product or a service, what do I want?” You want that product or service to work, to work the way you want it to, and the way you have been told to expect it to work.

IT services, just like other services in the world, undergo this very high level of scrutiny. Again we come to a question: if you expect your product or service to work in a very specific way and produce a very specific outcome and it does not - how do you react? How do you respond?

Stupidity vs Wisdom
 
ITIL Continual Process Improvement

Service Operations in ITIL is therefore the process of making certain that the items envisaged in Service Strategy, designed in Service Design, and built and deployed in Service Transition work the way they are supposed to, the way that was promised, and that mechanisms are in place to make sure that they do.

Consider event management. This is where we use systems management tools to plan events or to detect unplanned events. I have been asked many times, “What is the difference between an event and an incident?” I simply use...

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UPCOMING FREE PREVIEWS

ITIL Preview
Date: Monday, June 15, 2015
Time: 2:00 p.m. - 4:00 p.m.
ITIL Preview Registration>>


Management of Risk
(M_o_R®) Preview

Date: Monday, June 15, 2015
Time: 3:00 p.m. - 4:00 p.m.
M_o_R® Preview Registration>>


Project Management
&
Business Analysis Preview

Date: Wednesday, July 08, 2015
Time: 12:00 p.m. - 1:00 p.m.
PM & BA Preview Registration>>

Upcoming Free Previews @SEU_PE
 

UPCOMING COURSES

Business Analysis

Course Title 

Date

Time

Register

Business Analysis BootCamp with CBAP/CCBA® Prep

07/06/15

8:30 AM - 4:30 PM

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Business Analysis Certificate Program with CBAP/CCBA® Prep

06/30/15

6:00 PM - 9:30 PM

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Data Analysis Foundation

06/25/15

11:00 AM - 4:00 PM

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Managing Projects with Microsoft Project

07/06/15

8:30 AM - 4:30 PM

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Project Management & Business Analysis Preview - FREE

07/08/15

12:00 PM - 1:00 PM

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For course pricing and additonal information on our courses visit our online course catalog.
  

IT-Service Management (ITIL)

Course Title 

Date

Time

Register

ITIL Continual Service Improvement

10/06/15

8:30AM - 4:30PM

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ITIL Foundation

07/28/15

8:30 AM - 4:30 PM

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ITIL Managing Across the Lifecycle

12/07/15

8:30 AM - 4:30 PM

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ITIL Preview - FREE

06/15/15

2:00 PM - 4:00 PM

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ITIL Service Design

09/15/15

8:30 AM - 4:30 PM

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ITIL Service Operations

08/11/15

8:30 AM - 4:30 PM

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ITIL Service Strategy

07/14/15

8:30 AM - 4:30 PM

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ITIL Service Transition

10/27/15

8:30 AM - 4:30 PM

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For course pricing and additonal information on our courses visit our online course catalog.
 

Management of Risk (M_o_R)

Course Title 

Date

Time

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Management of Risk (M_o_R) Preview - FREE

06/15/15

3:00 PM - 4:00 PM

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Management of Risk (M_o_R®) Foundation

07/20/15

8:30 AM - 4:30 PM

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Management of Risk (M_o_R®) Practitioner

07/23/15

8:30 AM - 4:30 PM

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For course pricing and additonal information on our courses visit our online course catalog.
 

Project Management

Course Title 

Date

Time

Register

Austin PMI Chapter - PMP®Test Prep (5 Saturdays)

08/01/15

8:00 AM - 5:00PM

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Data Analysis Foundation

06/25/15

11:00 AM - 4:00PM

Register

Managing Projects with Microsoft Project

07/06/15

8:30 AM - 4:30 PM

Register

Project Management & Business Analysis Preview - FREE

07/08/15

12:00 PM - 1:00 PM

Register

Project Management Advanced 5-Day

06/29/15

8:30 AM - 4:30 PM

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Project Management Advanced 8-Day Certificate Program

06/29/15

8:30 AM - 4:30 PM

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Project Management Best Practices

07/08/15

8:30 AM - 4:30 PM

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Project Management Certificate Program - Evening Track

07/13/15

6:00 PM - 9:30 PM

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For course pricing and additonal information on our courses visit our online course catalog.
 

Meetings & Events Space

St. Edward's University Professional Education

St. Edwards Professional Education has just the space for you! Our facility will accommodate up to 100 guests for a large event, as well as smaller meetings. If you need to do a small training session and need computers, we have those available too.

Just call us at 512.346.8110 and let us know what dates you need. We'll reserve the space for you. Additionally, we will work with you on your event catering needs, offering you a single-source solution, with modern rooms with comfortable seating and state-of-the-art equipment.

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Training courses and certs with real-world best practices to show immediate tangible results. Designed to develop technical skills and certification preparation in Project Management, Business Analysis, ITIL & General Business Skills.

 
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