When performance planning and review time came she didn't want him to include any details of how he did his work in his report.
She just wanted the big picture.
Aaargh!!
Everybody has a boss -- even the self-employed have to answer to themselves. A recurring theme in my work is helping people to understand their boss's temperament and what it means to them.
We are all a little bit of every temperament, but we are more of one than all the rest. People with different temperaments like to give and receive information in different ways. When you know your boss's temperament, you can adapt your communication style to match their needs. After all, you want them to hear what you have to say and often to act on the information you give them.
TIP for problem solving with any temperament
Even if you don't know you're boss's temperament, it's a good idea to map out your discussion, stay on topic and have one or two possible solutions ready for them to approve...or at least think about. You can even draw up an agenda and share it to help you stay on track.
TIPS for delivering general information
to each temperament.
Sometimes you just want to let your boss know what's happening.
If your boss is an Artisan, add some excitement. Artisans love stories, so if you have a few extra minutes, tell a relevant story to illustrate your points.
If your boss is a Guardian, give them the facts and keep them up-to-date on what you're doing. What may seem like micro-management to you is essential to a Guardian's ability to manage a team and keep things moving smoothly.
If your boss is an Idealist, keep it upbeat and be sure to provide information on how the work you're doing is contributing to the team and benefitting your customers.
If your boss is a Rational, give overviews and high-level information organized in a logical manner. Keep your emotions to a minimum and don't overwhelm them with details.
The folks at Keirsey's Personality Zone have written an excellent series Getting Along with Your Boss. Even if you don't know you're boss's temperament, you can scan these articles to learn how to report to people of any temperament.
Mini Contest: Based on the short story above, what is Sheila's temperament? Reply to this email with the correct answer to recieve a customized How to Communicate with Your Boss Guide.
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