In this issue:

• The Problem of the Question Mark
• 2010 BPM Awards Nominations Open
• Business Rules at ProcessDays
  
• 2010 BPTrends Public Course Dates
• It Has To Be Remarkable!
• Leonardo Consulting Office Hours over Christmas

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The Problem of the Question Mark
By Roger Tregear, Consulting Director, Leonardo Consulting 

 

Everybody says it's important. Not so many do it well. Everybody promises to do better. We still end up with too many question marks.

For Eratosthenes in Alexandria, as for modern managers anywhere, measurement is important. Perhaps also complex and difficult. We'll often be measuring something intangible. It might be difficult to take an independent measure to build confidence levels. Occasionally we might even need to invent a new measurement method to gain the needed data.

Measuring process performance is fundamental. Whether our intent is pragmatic process improvement or the more holistic goals of process management, we must measure process performance. The whole point of being process centric is to improve organisational performance. Whatever else we are doing, if we are not doing effective process performance measurement, then we certainly aren't doing process management, and how would we know if we are doing process improvement?

 

Click here to read the full article. 

 

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2010 BPM Awards Nominations Open 

Visit the BPM Awards website to view past winners

 

The BPM Awards showcase successful BPM projects/programs conducted by organisations in Australia and New Zealand. The awards will be presented during the ProcessDays 2010 conference in Sydney on 28 July 2010.

The BPM Awards recognise BPM-related projects or programs with clear evidence of exceptional performance in the following three capabilities.

• BPM Strategic Alignment and Governance
• BPM Methodologies and IT
• BPM Culture and People

Visit the BPM Awards website to download the nomination guidelines and to view summaries from previous BPM Award winners.

 

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Business Rules at ProcessDays 

Following on from the very successful Business Rules Master Class at ProcessDays this year, we will have a full-day Master Class at ProcessDays in 2010. This day will explore the issues of Business Rules Management and the connections to Business Process Management.

I would love to hear from anyone who has a business rules project that is completed, underway or planned. ProcessDays delegates really appreciate the opportunity to learn from practical case studies. If you have a project, or know of a project, that we should spotlight at ProcessDays, please contact me at m.flaig@leonardo.com.au.

Martin Flaig 

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2010 Public BPTrends Certificate Program Training Schedule 

Mark the dates in your diaries now!

 

Leonardo BPM Training provides you with a solid foundation on which to build sustainable internal BPM capability. The courses listed below are being run as public training in 2010. Click on the below links to view descriptions. 

 

BPTrends Associates Enterprise Certificate Program			SYD
	BPTA 101	Principles of Business Process Management	17 May
	BPTA 301	Architecting and Managing a Process-Centric Organisation	18-21 May
Leonardo Consulting Optimising Processes Program			SYD
	LED01	Improving Processes	3-5 May
	LED02	Managing Processes	6-7 May

* Please note that it is reccommended that you complete BPTA 101 before enrolling in BPTA 301. Please contact us if you would like further information.

For information on inhouse training costs and how to run an inhouse course, or if you have a question about any of our upcoming courses contact Harriet Hall on 02 9211 1719 or h.hall@leonardo.com.au for more information.

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It Has To Be Remarkable! 

 

If process improvement projects only find the same changes that any problem solving approach would discover, then what's the point? How can we be certain we have found the best, and occasionally remarkable, change ideas?

I will be running a Master Class addressing this issue at ProcessDays 2010. We will discuss and demonstrate ways of flushing out the very best change ideas.

I would love to hear of any remarkable process improvements that you have made or heard of. Do you have any examples of any really neat ideas that have made a significant improvement to a process? Let me know at r.tregear@leonardo.com.au.  Thanks.

Roger Tregear