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 Amadeus Ireland E-Newsletter August 2011
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Amadeus - Your technology partner

Editors Note

Welcome to the August edition of the Amadeus e-Newsletter. We have news about the winner of the EUR200 voucher for the e-Support Competition and product updates to enhance your use of Amadeus.

If you would like to see a topic covered in a future edition of our newsletter, please drop me an email.


Thanks,

John Burnett

 

Hot News

The e-Support Centre competition has ended, have you won the €200 voucher? Read more ...
 

Trip (T4) was successfully implemented in Amadeus Access Sell. Read more ...
 

We have a range of Amadeus Training Courses available to agents. Read more ... 

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Hot News

Inter Airport Connections

We will shortly have the ability to switch off inter airport connections in our online search tools. Read more ...

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Hot News

e-Support Centre

Have you checked e-Support lately for help with an entry or when an error is returned? See here for an example of help when an error is returned during the sign on process.

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Recent Issues
 

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Provider News
Helpful Hints & Training

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Have your say!

Let us know what you think..

 

Hot News

 e-Learning

Learn at your own pace, sign up for e-Learning where you can learn online. Read more ...

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Hot News

Marketing News winner

e-Support Competition

Congratulations to Leila Gregory from HRG for winning
the e-Support Centre Competition, a EUR200 voucher is on its way. Leila was delighted to be informed of winning and said "The Amadeus e-Support Centre is a great addition to the support team. It's quick and easy to use, plus it saves having to go searching for emails and you can see if someone in your company has already logged the case so you don't have to duplicate your work."

There are many advantages to using Amadeus e-Support Centre. Once registered you will have access to an extensive knowledge library and will also have the ability to request assistance by logging a case which will be automatically forwarded to the Helpdesk for investigation. Simply click on ‘ Contact Amadeus’ in the menu on the left-hand side of the screen.
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Hot News

Product Updates Helpdesk.jpg

Inter Airport Connections Update for Online Tools 

We will shortly have the ability to switch off inter airport connections in our online search tools, therefore (ie: LGA/JFK/EWR, CDG/ORY & LHR/LGW will no longer be offered) this also applies to All Fares in the Selling platform.

Hopefully this will make for better customer service on any of your online bookings or any bookings made via All Fares, and should end customer complaints about unknown changing of airports on a journey booked online.

If you would like this activated, please contact Stephen Brennan by 29August.


Local Security Officer - Reminder

Have you appointed a Local Security Officer in your Agency? The Local Security Officer will have the access to create and update agent signs within your Office. Password resets may then be handled locally rather than having to contact the Helpdesk. There is just one simple entry to reset an Agent sign.

Please log an e-Support Centre case providing the Office ID and the agent sign which should be updated with this access. We will then provide you with further details on how to administrate your Office’s sign-bank.

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Hot News

Provider News Aeroplane.jpg

TRIP (T4)

Trip (T4) was successfully implemented in Amadeus Access Sell. Amadeus Access Sell provides immediate segment confirmation (HK) and a full secure sell reporting to the airlines inventory system.

See GGPCAT4 for further information.

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Hot News
Helpful Hints & Training 

eSupport.jpg

Classroom Training

For September, we have not finalized Classroom Training dates however we will email shortly proposed dates on offer. If you or a staff member would like to attend a course within the next few weeks, please let us know .

e-Learning

We have a great offering of online courses were you can logon and teach yourself at your own pace. Courses range from "Queues" to "PNR modification and history". Make sure to register here if you have not already done so.

Online Training Courses

We have a range of online courses for ATC, Cruise and Reissues, please contact us for future dates as we arrange them subject to demand.

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Published by Amadeus.
Copyright © 2011 Amadeus. All rights reserved.
Technical details contained in this newsletter are presented in good faith and are correct at time of publication but are subject to change without notice. Editorial comments do not necessarily represent those of Amadeus Ireland. The publishers accept no responsibility for loss or damage as a result of applying any of the information contained herein.

If you cannot see this email correctly, please view the online version.

 




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Amadeus Ireland
8-10 Coke Lane
Smithfield
Dublin 7, Ireland none
IE

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