Inter Airport Connections

We will shortly have the ability to switch off inter airport connections in our online search tools. Read more ...

e-Support Centre

Have you checked e-Support lately for help with an entry or when an error is returned? See here for an example of help when an error is returned during the sign on process.

Pass it On...

Send this newsletter to a colleague.

Have your say!

Let us know what you think..

 e-Learning

Learn at your own pace, sign up for e-Learning where you can learn online. Read more ...

Marketing News

e-Support Competition

Product Updates 

Inter Airport Connections Update for Online Tools 

We will shortly have the ability to switch off inter airport connections in our online search tools, therefore (ie: LGA/JFK/EWR, CDG/ORY & LHR/LGW will no longer be offered) this also applies to All Fares in the Selling platform.

Hopefully this will make for better customer service on any of your online bookings or any bookings made via All Fares, and should end customer complaints about unknown changing of airports on a journey booked online.

If you would like this activated, please contact Stephen Brennan by 29August.

Local Security Officer - Reminder

Have you appointed a Local Security Officer in your Agency? The Local Security Officer will have the access to create and update agent signs within your Office. Password resets may then be handled locally rather than having to contact the Helpdesk. There is just one simple entry to reset an Agent sign.

Please log an e-Support Centre case providing the Office ID and the agent sign which should be updated with this access. We will then provide you with further details on how to administrate your Office’s sign-bank.

Provider News

TRIP (T4)

Trip (T4) was successfully implemented in Amadeus Access Sell. Amadeus Access Sell provides immediate segment confirmation (HK) and a full secure sell reporting to the airlines inventory system.

See GGPCAT4 for further information.

Classroom Training

For September, we have not finalized Classroom Training dates however we will email shortly proposed dates on offer. If you or a staff member would like to attend a course within the next few weeks, please let us know .

e-Learning

We have a great offering of online courses were you can logon and teach yourself at your own pace. Courses range from "Queues" to "PNR modification and history". Make sure to register here if you have not already done so.

Online Training Courses

We have a range of online courses for ATC, Cruise and Reissues, please contact us for future dates as we arrange them subject to demand.