Hi,

Now that you have downloaded Momentem to your BlackBerry, we want to get you up and running in 9 minutes so that you can grab more billable time and recover more of your mobile costs.

Please scan the headings below and choose the information you need. And if you can't find what you are looking for, send us an email.

EXACTLY HOW DOES THE TRIAL WORK? If you have just started your 7 day trial of Momentem, here's the good news. You are now trialling our full service and you have unlimited use of it, so use it to its full extent. The even better news is that when your trial is over, if you decide to subscribe there's no software to re-install, no license key to type in, and nothing changes, you just carry on using it with no interruption in service. The next section explains how you sign up.

WHAT HAPPENS AT THE END OF MY TRIAL? HOW DO I PAY? If you are in your 7 day trial period, you will recall that when you downloaded the app we didn't ask for any payment information. So don't be surprised when the 7 days is over to receive an email from us asking you to sign up! If you don't want to continue, just ignore our emails and your account will be deleted a few days later. Our regular monthly fee is $8 per month (US dollars). When it's time to pay, we welcome payment via PayPal or credit card, and we accept all currencies. We will bill you automatically every month but you can log in and cancel at any time. You can also choose to pay annually in advance if that suits you better. So, watch out for the email inviting you to sign up, and 9 minutes later you will be a subscriber of our great service with its guaranteed ROI!

I HAVE ALREADY DECIDED TO GO AHEAD - DO I HAVE TO WAIT 7 DAYS TO PAY? The above paragraph explains how we will contact you at the end of your 7 day trial and ask you for payment. However if you have already decided that you will be signing up, you may not want to keep watching your inbox for that email to arrive, you may just want to start paying now and then forget about it! Many of our busy customers ask for that option. If that's you, you can enter your payment details right now, it takes 2 minutes. Click here to access our secure sign-up page right now ...

I WANT TO LEARN HOW TO USE THE APP Those pop-ups at the end of calls are your chance to make more money or become more organized, so it's worth mastering them. Our guides will help you to set up the app, learn how to manage the pop-ups after each important call, start booking your calls and emails to clients and projects, and will show you how to get the Excel reports out of the system. It's those reports that will make you more money! Click here to watch our "how to" videos or read our user guides ...

A FEW MORE TIPS AND TRICKS 1) our app learns as it goes. You don't need to sync your phone book because you build your contacts on the fly. You can set it not to pop up at all for certain numbers. You can even let pop-ups go automatically to your Not Now list for processing later. So those pop-ups aren't as annoying as you might think at first!! 2) if you don't like the pop-ups, we have a background tagging option. Go into the Configuration, and Tagging Options, then choose to set the pop-up timer to 0. then all your calls simply go into your Not Now list for processing later. 3) you get unlimited on-demand Excel reports whenever you need them. Try it now; open our app, click on My Reporting, generate a spreadsheet and watch it appear in your inbox within minutes. See how valuable that data can be! 4) you can change the default currency from dollars to pounds or euros from within the "UI and Language" section of the app's Configuration menu 5) We have found that our users fall into 6 broad categories including people who bill their time, people who have to expense their mobile phone, etc. Click the link below to see the list of all 6, choose which one you are, and then read some really great ideas on how to get the most out of the service! So, what kind of mobile user are you? Click here to find out!

HOW DO I CANCEL? If you don't like our app and want to cancel, there are a few things you should know. Firstly, you could take 10 minutes to learn how it works before giving up. Our users recover a ton of extra money by tagging their calls, could you do the same? If not, you should also remember that new users get a 7 day free trial so you can take your time to find the benefits. And you can cancel at any time, there's no contract. However if you still want to cancel, that's no problem. Click the link below to have your account deleted. And if you are already paying us via PayPal, Mobihand or Rogers, you will need to cancel that payment separately. To cancel and uninstall the app, click here ...

WHERE DO I GO FOR SUPPORT? We pride ourselves on friendly customer service. Simply click the link below to send an email to us. Please give us as much information as you can so that we can best assist you. Click this link to create an email to our support team, and don't forget to write your question in the email

HELP US: GIVE US FEEDBACK If you are already loving Momentem, or if you have any feedback or suggestions for us, please send me an email. I respond to every one. Thanks, in advance. Click here to send me a personal email

We guarantee that you will make more money, recover more costs or save valuable time with Momentem, and we are here to help.

Keep tagging.

Regards

Terry Hughes