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Ability & EnterpriseCCRW Logo2 2
Leading the way for Inclusive Employment
June 13, 2012
Yellow Flower
Reaching Out

In This Issue:
  • WESP Workshop
  • WESP Open House
  • AODA Update - Duty to Report
  • Membership in CCRW

WESP Workshop Presentation: Lake Joe Centre

Ryan and Carolyn WESPLast week, the Workplace Essential Skills Partnership (WESP) warmly welcomed Ryan Chin, Client and Community Relations Manager of the CNIB’s Lake Joe Centre to our workshop. Located in the heart of Ontario’s beautiful Muskoka region, the Lake Joe Centre offers a number of summer camp programs for individuals directly or indirectly affected by vision loss. Every summer, the Lake Joe Centre actively recruits employees and volunteers to assist with a variety of camp duties. Within the presentation, Ryan reinforced many WESP teachings such as the importance of punctuality when applying for volunteer and paid positions, the value of nurturing one’s network, and the importance of persevering in the face of adversity. WESP looks forward to continuing its successful relationship with the Lake Joe Centre and thank Ryan for his contribution and participation. For more information on the Lake Joe Centre, please visit

For more information on upcoming WESP programs and workshops, please visit or call 416-486-2500 ext 8307.

WESP Open House 2012

The Workplace Essential Skills Program (WESP) recently held our 2012 Open House for community agencies and Toronto-based serviceOpen House photo providers. Agency workers were able to mingle, network, and learn more about the WESP program’s array of services for jobseekers with disabilities.

We at WESP would like to thank everyone who made our Open House the tremendous success that it was. We would especially like to thank all Open House attendees and look forward to better serving the professional jobseekers with disabilities and the Toronto community with you.

For more information on upcoming WESP workshops and programs, please visit or call 416-486-2500 ext 8307.

AODA Update - Duty to Report

Source:  Ontario Nonprofit Network, EnAbling Nonprofits Ontario News

Compliance Requirement Organizations with 20 or more employees (part-time, full-time, seasonal or contract) are required to submit a report to the Government of Ontario confirming compliance with the Accessible Customer Service Standard. Deadline for filing: Dec. 31, 2012 Here’s a quick review of everything you must have in place by the end of the year:

Step 1: Created and put in place an accessibility plan that:
• Considers a person’s disability when communicating with them
• Allows assistive devices such as wheelchairs, walkers and oxygen tanks
• Allows service animals
• Welcomes support persons
• Lets customers know when accessible services aren’t available
• Invites customers to provide feedback
Sharon at Variety Village

Step 2: Trained your staff and volunteers on accessible customer service (including Board members)

Step 3 : Put your plan in writing
• Let customers know how to find your plan (e.g., on your website)
• Offered your plan in accessible formats, like large print, if requested

Step 4: Reported your progress to the government Use the Accessibility Compliance Reporting tool to file your report online. Here's how.

What Are They Going To Ask?
Here are the questions you'll be asked on the 2012 Customer Service Accessibility Report:

1. Does your organization have policies, practices and procedures on providing goods or services to people with disabilities?
2. Does your organization use reasonable efforts to ensure that these policies are consistent with the principles of independence, dignity, integration and equality of opportunity?
3. Do your organization's policies address the use of assistive devices by people with disabilities to access your organization's goods or services, or any available alternative measures that enable them to do so?
4. Do your organization's policies, practices and procedures require your organization to take a person's disability into account when communicating with the person?
5. Do members of the public or other third parties have access to premises that your organization owns or operates? *If your answer is No, skip to question 9 below. (Do not answer questions 6, 7 and 8.)
6. Does your organization permit people with disabilities to keep their service animals with them on the parts of your premises that are open to the public or other third parties, except where the animal is excluded by law, and is this included in your policies, practices and procedures?
7. If a service animal is excluded by law from your premises, does your organization ensure that alternate measures are available to enable the person to access your goods or services?
8. Does your organization permit people with disabilities to enter the parts of your premises that are open to the public or other third parties with their support person, and provide notice of any fee charged for the support person, and is this included in your policies, practices and procedures?
9. Does your organization post a notice at a conspicuous place on your premises, on your website, or by another reasonable method, of any temporary disruption in facilities or services that people with disabilities usually use to access your organization's goods or services, including the reason, duration and any alternatives available?
10. Has your organization established and documented a process to receive and respond to feedback on how its goods or services are provided to people with disabilities, including actions that your organization will take when a complaint is received?
11. Does your organization make information about its feedback process readily available to the public, including how feedback may be provided (e.g. in person, by telephone, in writing, by email, on diskette or otherwise)?
12. Does your organization ensure that the following people receive training about providing your goods or services to people with disabilities: every person who deals with the public or other third parties on behalf of your organization, and every person who participates in developing your organization's policies, practices and procedures on providing goods or services?
13. Does this training include your organization's current policies, practices and procedures required under the Customer Service Standard and all the topics listed in section 6(2) of the standard?
14. Does your organization have a written training policy that includes a summary of the contents of the training (per question 11 above) and details of when the training is to be provided, and does your organization keep records of the dates that training was provided and how many people were trained?
15. Does your organization post a notice at a conspicuous place on your premises, on your website, or by another reasonable method, that the documents required by the Customer Service Standard are available upon request, and do you provide those documents in a format that takes a person's disability into account?

If you need assistance with any part of the AODA, please contact Elizabeth Smith, Manager, Employer Consultaitons and Partnerships at 1 800 664 0925 ext 228 or via email at

Membership in CCRW

Our mission is to promote and support meaningful and equitable employment of persons with disabilities.

Our vision is to create a Canada where all persons with disabilities have equal employment opportunity.

Hearing Aid-facebookWe offer information, education, training and Internet-based services supporting the employment of persons with disabilities.  We identify barriers to employment and provide solutions.  We encourage all stakeholders (employers, persons with disabilities, governments, rehabilitation professionals, labour leaders and educators) to work together on the development of standards, policies and practices. 

We provide leadership in programsWORKink-1 (2) and services for job seekers with disabilities and businesses committed to equity and inclusion.  We are a comprehensive information source for disability and employment resources, CCRW works with businesses of all sizes in all industries.

Becoming a member of CCRW not only gives you discounts for our programs, services and events and access to our "Tip of the Month" e-newsletter, but it also shows you support the employment of persons with disabilities while spreading the message of inclusion and equity.
We have several different levels of membership from Student to Corporate. 

Please consider becoming a member today.  For more information, please contact Maxima Kagoo at (1 800 664 0925 ext 226) or Elizabeth Smithy at (1 800 664 0925 ext 228)

For more information about membership, please see out web site

Check us out on Facebook!

STP Website home page 3
Skills Training Partnership (STP)®

STP® is a Canadian Council on Rehabilitation and Work (CCRW) trademarked employment model.

It is designed to assist employers in developing training programs that prepare qualified job seekers with disabilities for employment, allowing persons with disabilities to become fully trained for real opportunities in the workforce. It is an opportunity for employers to gain expert assistance in recruiting, hiring, and training skilled employees with disabilities, while addressing barriers to employment.

Call for Article Submissions!

If you have something that would be of interest to the membership, we would be happy to consider it for a future issues of Abilities & Enterprise, please contact Monica at


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